MOBILE TICKET GUIDE 
What is Mobile Ticketing?
Your phone is your ticket. You
will scan the barcode on your smart phone or tap an Apple wallet ticket near the
radio icon on any stadium turnstile. There will be Ticket Ambassadors at each
gate to assist, and Customer Service Windows at the stadium – we’ll get you in.
·
reduces
the risk of lost, stolen, counterfeit or forgotten tickets
·
ability
to easily manage, transfer, or sell your tickets at any time
·
all
tickets are TicketMaster SafeTix. No need to download or transfer to your
phone, just Sign In on your phone - visit secsports.com/tickets or tap the ACCESS
TICKETS button in an email or web page
What if I do not use a smart phone?
A
smartphone is required to use mobile tickets. If someone you are attending the game
with has a smartphone, you can use that person’s smartphone to access and scan
your ticket. No smartphones in your group? Contact the SEC Ticket
Office or visit a Customer Service window on game day.
HOW TO:
ADD tickets to your wallet/SCAN tickets
o On a smart phone visit secsports.com/tickets or tap the
ACCESS TICKETS button in one of our emails or web pages
o Sign In using the email address that was used to
purchase or accept tickets
o Tap a seat to see the ticket – a barcode with a
moving blue line. This ticket can be scanned at the stadium but be aware you
will have to access ATTwifi at the stadium to Sign In
within 15 minutes of reaching the turnstiles
o Tap the ADD to Wallet button just below the barcode or Save to G-Pay if an
Android phone
It is strongly recommended that you
ADD to Apple Wallet or Save to G-Pay any tickets that will be scanned on your
phone on game day.
Heads Up! Apple wallet tickets will not have aa barcode –
just Tap the radio icon at any turnstile.
If you see “can’t find your tickets” or “don’t have tickets” when you Sign
In, you either used the wrong email address or tickets have not yet been
transferred to the email address you used to Sign In.
TRANSFER
tickets:
o On a computer or a phone, visit secsports.com/tickets and Sign In
using the email address that was used to purchase tickets, then click TRANSFER
o Click SELECT EVENT , select the
seat(s) you wish to transfer to one person and click “Continue”
o Add a New Recipient” by entering a name and email address and click TRANSFER
o Transfer one or more tickets to others in your
group. Your guest will receive an email with an ACCEPT TICKETS button. There is
no limit to how many times a ticket can be transferred.
ACCEPT transferred tickets:
o You will receive
a link to accept your mobile ticket(s) by email. In the email, click the ACCEPT
TICKETS button.
o Or visit
secsports.com/tickets and Sign In using the email address that the owner of
the tickets typed in on the transfer tickets page, and then click ACCEPT
CANCEL/Reclaim transfer
- What if I transfer tickets to
the wrong email address?
You can reclaim the
tickets as long as they haven't already been accepted by the recipient.
o Visit secsports.com/tickets and
Sign In using the email used to purchase or accept tickets
o Click CANCEL TRANSFER to the right of the seat(s)
you want to reclaim.
SELL tickets
o Visit secsports.com/tickets and Sign In (on
a computer or phone) using the email used to purchase or accept tickets, and
click SELL
o Click SELECT EVENT, select the seats you want to sell and click CONTINUE
o Enter the selling price per ticket and click
CONTINUE
o Enter payment deposit info and click SUBMIT LISTING
Sign In at any time (on a computer or phone) and tap MANAGE LISTING to change
price or cancel listing
CHANGE PRICE of tickets
posted for sale
o Visit secsports.com/tickets and Sign In
using the email used to purchase or accept tickets
o click MANAGE TICKETS next to the seats that are
listed for sale
o click EDIT and enter new price
MORE
Can I print my tickets or use a screenshot?
Printed Tickets, pdf tickets, screenshots or recordings of tickets will not scan
at the gate. On game day it works just like scanning your boarding pass at the
airport – you’ll scan your phone at the turnstiles or tap your Apple wallet
ticket on the radio icon
I would like to have a paper ticket as a collectible.
Visit
SECticketoffice.com starting December 6 to purchase souvenir tickets
commemorating the 30th Championship Game. Souvenir tickets will be
mailed to you a week after your order.
Will I have to download an app similar to the College
Football Playoff ticketing process?
No. You will not
have to download an app to receive your tickets. It will be as simple as
receiving an email, clicking a link, Signing In and adding the tickets to your
Apple Wallet or Google Pay for use on gameday. Heads up! Apple Wallet tickets
will not have a barcode – just Tap and Go to enter stadium.
Can I still transfer my tickets once I've added them to my digital wallet?
Yes,
you can still transfer your tickets. The ticket in your wallet will be voided
once transferred. To
reduce confusion, remove transferred passes from your wallet.
Can I have multiple tickets on
a single phone?
Yes. Scan the first ticket, one person goes through the turnstile, then
swipe right or left to scan the next ticket.
GAME DAY
What if I
don’t have a smart phone or my phone dies, is lost or stolen?
If you do not have a smartphone at the stadium, you’ll need to visit the Box
Office, located to the right of Gate 1 open at 12 p.m. on game day. Please have
a valid ID for the name of the account.
What if Wi-Fi and/or cellular
service is limited at the venue? I can’t access my ticket at the stadium?
Locate one of the Mercedes-Benz Stadium Ticket Attendants holding iPads
at every gate or visit the Box Office located to the right of Gate 1.
Can I have multiple tickets on my smartphone for entry?
Yes,
if your group is entering the venue together, you can have all your tickets on
your smartphone. You will simply swipe left and right to pull up each ticket
individually and scan.
What if my entire party isn’t
with me when I enter the stadium?
You’ll need to transfer each member their ticket individually if they are
not entering with you. Each person entering the stadium will need a ticket at
the time of entry.
What if I lose connectivity /
can’t connect my account?
We encourage you to download your tickets to your smartphone before
heading to the game and store them in the wallet on your smartphone. If your
tickets are on the mobile web browser, avoid clearing out your browser history
until after the event.
Can I manage
my tickets on gameday?
Yes, visit secsprts.com/tickets at any time to
manage your tickets
Can
I have multiple tickets on a single phone?
Yes! Once you tap on your game, you will be able to swipe
left and right through your available tickets.
What if
my entire party isn't with me when I'm ready to enter the stadium?
You can
easily transfer each guest his or her individual ticket. All you will need is
their name and email. See instructions above for transferring tickets to a
guest.
Who can I contact
if I need assistance with mobile ticket delivery?
Please contact the SEC Ticket
Office with any questions, via email at tickets@sec.org, by phone at
800-SEC-4TIX, Monday – Friday: 8 a.m. – 5 p.m. Central. and on game day 10 a.m.
– 4 p.m. Central.
On game day:
Call 800-SEC-$TIX 10 a.m. – 2 p.m. Eastern or see one of the Ticket Ambassadors
(holding an iPad) at each gate, or visit the Customer
Service Ticket windows located to the right of Gate 1.
Check
back November 22 for additional gameday help including a video